Original topic:

glaxy j6 camera problem after updating software to android 10

(Topic created on: 05-12-2020 11:36 AM)
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wajid150
Beginner Level 2
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Tech Talk

After updating Glaxy J6 main camera is unable to focus the pictures.

please update the patch for the Glaxy J6

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2 Comments
sahil90
Active Level 3
Tech Talk
update aaya kaha h
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cs_member9
Active Level 7
Tech Talk

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

We at Samsung understand your concern. To enhance the device performance kindly follow the below mentioned steps:

 

1. Reset camera settings: Click Camera > Go to Camera Settings > Reset Settings.

2. Clear camera app data: Go to Settings > Apps > Camera > Select Storage > Clear Data and click OK.

 

If the issue still persist, we would request you to register your concern in Samsung Members Application in order to assist you better. (Samsung Members App > Get help> Feedback >Error report > Attach log file for any issue)

 

Thank you for writing to Samsung.

 

Warm Regards,

Samsung Customer Support