fingerprint scanner stopped

[tanujagrawal]

Even in single one year I change charging pin twice through service center now again another issue raise fingerprint operation not work.#m30

#Samsung

[cs_member9]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Kindly follow the below mentioned step to improve the performance of the device:

Reregister the Finger Print: Settings> Biometric and security> Fingerprint > Continue> Set a screen lock method> Continue> Set a screen lock> Register Fingerprint

We recommend customers to use only Samsung approved Screen protector.

If the issue still persists, kindly attach the log file and send it to us in the Samsung member application (attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file for any issue

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[tanujagrawal]

i have already send it.