fingerprint problem

[Samsung_xtUD4SM]

I have fingerprint problem in my sangsun galaxy A50 

[AshuAgrahari]

what is the exact problem you are facing with fingerprint ?

[Anonymous]

sangsun 😂🤣 that is problem

[Anonymous]

sangsun is which company? 🤣🤣🤣🤣🤔

[vishd]

Japan ka hai sangsun new hai

[NitishBadhan]

bekar fingerprint lgaya hai to hogi e problem

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "fingerprint" issue kindly follow the given below steps:

1) Ensure that the screen protector or the touchscreen on the fingerprint recognition sensor area is not scratched or damaged by objects, such as coins, keys,pens,and necklaces.

2) If you bend your finger or use a fingertip, the device may not recognize your fingerprints.Press the fingertip so that your fingertip spreads over the wide surface of the fingerprint recognition area.
3)The device may not recognize fingerprints that are affected by wrinkles and finger should not be wet.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Samsung_xtUD4SM]

still the problem is same