Original topic:

fingerprint issue in Galaxy A50S

(Topic created on: 02-08-2020 02:37 PM)
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AbirJeet
Beginner Level 2
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Tech Talk
What is main issue of fingerprint unlocking?
 Eevery time not working properly and not recognizing properly.
What is the reason and how to solve it?
3 Comments
Rkop
Beginner Level 4
Tech Talk
touch is a problem in a50s
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RjSandy
Active Level 3
Tech Talk
I have also faced the same problem with Fingerprint issues...... after updating my phone with January Security Patch update, my problem has been solved...
Have you try this???
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Samsung_Support4
Moderator
Moderator
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Tech Talk

Hi there,

 

Kindly follow the below mentioned steps to resolve the issue-

> If any screens guard/tampered glass/protection film is available then first disables the fingerprint settings and then removes the screen guard.

> Once screen guard is removed now register the fingerprint again and check the issue

> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.

> If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.

> If issue still persists, create data backup and reset the device.

For further assistance, register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,

Team Samsung Members

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