K120198
Active Level 1
After recent one UI 2.0 update, my selfie cam is not opening and working properly. 
17 Comments
Record4
Active Level 4
hi

clear data of the camera app. hope this will fix the issue.

from Mahammad Rafi.
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thank you for your suggestion, but in the camera app I am unable to tap on clear cache or clear data!!

Screenshot_20210117-103905_Settings.jpg

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Record4
Active Level 4
hi
use camera in safe mode. if not worked I think that may be a bug.

from Mahammad Rafi.
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tried in safe mode, still not working!!
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cs-member13
Active Level 10

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. Please be assured and perform following methods to resolve the Camera issue:-


1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data).


2. Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset:- Settings>General Management>Reset.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

 

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Rishiz
Active Level 2
Bro go to settings > apps > show system apps > search for "camera test" and force stop it . Ur camera will work.

 

Thank you

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there's no app called "camera test"!!
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click on show system apps
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I did as u mentioned bt now whenever I open camera app...a popup opens saying that you cant open more than one applications that uses camera, however I dont have any other apps open!!
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