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Active Level 4
When we open camera and record slow motion and in other options  the camera starts hanging and  closes automaticaly  whts the fact i want to know
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Active Level 6
doesn't happen with mine one
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Hi there,

Request you to perform some troubleshooting steps shared below to resolve the issue:

  • Kindly do the clear data and cache for camera from the following path: setting>>apps>>camera>>storage>>clear data and cache.
  • Kindly do the reset setting of camera by following path: camera>>setting>>reset setting.
  • Ensure that the device software is up to date.
  • If issue persists, please visit the nearby service center for the inspection of the device.To locate the Service center, click the given link: https://www.samsung.com/in/support/service-center/

Regards,

Team Samsung Members

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