What is this?

[puruuu]

This audio file appears automatically in every one or two days.

I deleted many times but it automatically appears again after few days.

Even I can't play it.

[DonpabloGaming]

Its virus formate your phone

[Wodehouse]

That's frustrating and mysterious!

There are a few possible explanations for this phenomenon:

Possible Causes
1. *System-generated file*: The file might be a system-generated audio clip, such as a notification sound or a voice assistant's audio cue.
2. *App-generated file*: An app on your device might be creating this audio file, possibly as part of its functionality or as a bug.
3. *Malware or adware*: In rare cases, malware or adware can generate unwanted files, including audio clips.
4. *Syncing issue*: If you have cloud syncing enabled, it's possible that the file is being synced from another device or account.

Troubleshooting Steps
1. *Check app settings*: Review the settings of your installed apps to see if any of them are generating audio files.
2. *Disable app permissions*: Try disabling microphone and storage permissions for suspicious apps.
3. *Scan for malware*: Run a malware scan using a reputable security app.
4. *Check cloud syncing*: Verify that cloud syncing is not causing the file to reappear.
5. *Boot in Safe Mode*: Restart your device in Safe Mode to isolate the issue.
6. *Perform a factory reset*: If all else fails, consider performing a factory reset.

Additional Questions
1. Can you provide more details about the audio file, such as its name, size, and format?
2. Have you installed any new apps or updated existing ones recently?
3. Are there any other unusual occurrences or symptoms on your device?

Please provide more information to help narrow down the possible causes.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve the issue.

● Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

● The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

● Kindly clear the broswer/crome downlode history once.

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If you have other concerns regarding Samsung products kindly feel free to get in touch with us.

Warm Regards,
Samsung Customer Support