Original topic:

Upcoming launch from Samsung

(Topic created on: 3 weeks ago)
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AudioJack35
Active Level 10
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Tech Talk
Samsung is going to release new smartphone soon 
Since my phone keeps starting to lag and keyboard sensitivity goes awry.


Samsung I'm not going to upgrade my Ancient / Relic of Galaxy for few years so please don't give ota bugs. My phone stopped getting updates few years ago so only sneaky updates are culprit imo.
As my phone Diagnosis doesn't show any motherboard related issues. Thus improve the software back to normal 
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pravin1990
Active Level 6
Tech Talk
#ScamSung #ui7 #android15
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cs_member10
Expert Level 5
Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

● Check space availability: Settings > Battery and device Care > Storage.

● Check RAM in your device: Settings > Battery and device Care > Memory.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Reset keyboard: Settings> General Management.>Language and Input> On-screen keyboard> Customize a keyboard> tap on the keyboard name. For this example, tap on Samsung Keyboard> reset to default settings.

● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.

● Close Background Apps.

● Remove third-party applications.

● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

● Remove third-party accessories.

● Kindly disable Power saving mode( if enable).

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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