Original topic:

Unable to login to my previous Samsung Members account

(Topic created on: 02-05-2021 11:59 PM)
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MrRudraPratap
Active Level 3
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Tech Talk
It happened after my phone's update, i had to reset me phone, and when I logged back in to members app, it created a whole new account,  rather than logging back into my old one, and I can still see my old user account through search section,  but as there is no option to try different email in this app. Idk why it has happened.

@Admin please help me out.
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4 Comments
Anikroyale
Expert Level 5
Tech Talk
You have to login into your phone with the account you wish to use with Samsung members
MrRudraPratap
Active Level 3
Tech Talk
My phone had same account earlier, as well as now too.
That's why I'm seeking for help.
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Anikroyale
Expert Level 5
Tech Talk
This should not happen, anyways, I have forwarded this to our team, if anyone has the answer, he/she will help. Or if they tell me the solution, I will revert back to you.
MrRudraPratap
Active Level 3
Tech Talk
My previous username is MrRudra, you can mention this as well.
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