Samsung On-device Activation (ODA) troubleshooting

[himanshusingh1996]

Phone with Dual SIM

Get help below if you can't activate your eSIM on your iPhone. For help with these steps, visit our pick your device on the Device tutorials page and use the search bar in the upper right.

All issues

1. Make sure that it's unlocked.
2. Make sure you're connected to a Wi-Fi network and the internet works.
3. Update the device software to the latest version.
4. Restart your device and try again.
5. Click the specific errors below that you're getting and follow any steps.
6. Change your SIM to the EID of your new device, then try activating with the QR code.

Specific errors

 Error 525

• This means you're not authorized to make changes to the account.

 Error 526

• The number you entered isn't associated with the login ID you used to log in.

 Error 528

 

• The device is unable to connect to the internet over Wi-Fi.
• Make sure you're connected to Wi-Fi and can access the internet, then try again.

Watch with cellular

Get help below if you can't activate your eSIM on your watch.

All issues

1. Make sure the phone you're setting up the watch with is on the same account.
2. If you're switching from one Watch to another, make sure you've changed your SIM to the EID of your new device.
3. Make sure the Line Settings in your account profile have the correct E911 and usage addresses.
4. Pair the Watch via Bluetooth only and make sure it's updated to the latest software.
5. Restart your phone and watch, then try again.
6. Click the specific errors below that you're getting and follow any steps.

Specific errors

 Errors 740, 741, 742, 745, 749, 750, 751, 755, 756, 757, 759, 760, 761, 762, 767, 768, 769, 770, 771, 772, 773, 776, 799

• These errors can occur for a variety of reasons and are generally related to software issues.
• Reset your device to the factory default settings, then attempt to activate again.

 Error 746

The line doesn't have the right plan for the Watch.

 Error 753

• This means the watch was activated on a different account than the phone you're trying to set it up with.
• Make sure you're attempting to pair with a phone on the same account as the watch.

 Error 754

• The watch is already set up with an existing line of service.
• Remove the existing plan and attempt to activate it again.

 Error 755

• You're attempting to pair the watch with a prepaid line of service, which does not work.

 Error 775

• You have too many devices paired with your phone. The maximum is 5.

[lizanerd]

Nonsense info