Samsung Note 20 Ultra Overheating Issue

[anirban916]

I got the Samsung Galaxy Note 20 Ultra exynos version yesterday and the device is getting heated up in normal scenarios like watching YouTube,  browsing internet, copying data and using the camera. 

Is there anyone facing this issue  ? 

Samsung kindly provide solution on this, considering this a premium flagship do we deserve this kind of experience  ?

[anirban916]

Hey Sid, thanks for the connect. It seems the temperature rises by 46..50 degree Celsius and then remains for a while and after the tasks are done like recording 1020p video, copying data, watching YouTube. Seems its not something app specific. The processor tries to cope up and may be the lack of a cooling liquid (samsung is using graphite instead) this issue is coming.

[Tech4youbySid]

46-50 is too much Bro, dont think its something to do with hardware. Can you please try with Safe mode using YouTube. My temperature has crossed 40 only once while I was doing Data set up while the phone was at 25 watt charging

[EdoMadara]

Bro, its a feature exclusively for the exynos users. Winter is coming, and not everyone in India wears gloves, so Samsung understood this problem, and knowingly provided the exynos version of their flagships, which can be used as mini heaters as well.
Put a bit of effort, and try making omelettes on the back while you're gaming. I'm sure that would work out too.😏😏

[Write6]

Same issues here

[Roshanraaz7611]

also

[RootGamerz]

I did experience the overheating of the phone during the initial setup. but, that did not go away even with that, day to day usage (simple tasks like browsing, YouTube and camara usage) the phone gets warm and feels uncomfortable 😞

[tiagogrft]

Just open the camera and overheat in just one minute use taking pictures. No video recording. Every app that Just need a little processing and It starts to heat up. Why others smartphone dont need that actions to be usable, and the most advanced amd expensive Samsung phone had that awful issues? Others cheapest Samsung models dont haver any of these. Unbelieveble! If Samsung knows what ia overheating why It does not solve It, instead of making the user do these bypass actions?

 On way to returno my Exynos Note 20 Ultra.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologies for your inconvenience. Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[tsanakalos]

So, Samsung's reply to overheating issues is... stop using your device for 30 minutes? I paid a LOT OF MONEY in order to use the device, not to turn it off. I expected more of an update or something. It is dissapointing to be advised to turn our devices off! An of course this is NOT a solution. It is pretty selfexplanatory that if i stop using my device, it won't heat up. The solution would be to USE the device and not heat up.

I was a samsung fan for many years but i am pretty disappointed now. The only reason that i keep buying samsung devices is the spen and i would gladly switch to galaxy s21 ultra that supports it, but guess what...even in this case i would have to carry it around in my pocket.

Kind advise to SAMSUNG. Please respect your customers. You are asking for too much money for such disappointing devices.

[Members_9EobAUC]

Okay I paid 5500 Sar for my phone in Saudi. I got the exynos processor instead of the snapdragon. I am so angry at the performance difference. This processor is significantly less than the snapdragon. And this phone overheats like crazy. Samsung where is youtube music for my galaxy watch 3. I loved your ecosystem, and I think you just lost me as a customer. I am so pissed off I spent 800 riyal and I use this tech for my job. I am disgusted.