We apologize for your inconvenience. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurred.
The same issue has resurfaced in my mobile phone after a month on it's own without any software update or any kind of changes. I believe this is a deliberate mischief being played by Samsung with malicious intentions. If they can rectify issues remotely, they can create them as well! Their response to every log report sent is different meaning thereby that it's a routine thing to reply with a vague reasoning. I shall soon seek legal remedies against Samsung Electronics ..
