- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-28-2021 07:49 AM in
Tech Talk- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-28-2021 08:51 AM in
Tech Talk- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-28-2021 01:22 PM (Last edited 08-28-2021 01:23 PM ) in
Tech TalkIf it still doesn't work, then its an issue from network provider.
Othewise that would be a samsung issue.
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-31-2021 10:14 PM in
Tech TalkDear Samsung Member,
Greetings from Samsung Customer Support!
We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurred.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-06-2021 11:33 AM in
Tech TalkQuestion: how does one create an error log file ?
i do have the same problem of call drop with M31 quite frequently. I had taken it once to the Samsung Authorized Service Centre and they did a factory rest of the software/device. Even after that the problem is continuing. Meanwhile i had used an iPhone 5s and i didn't have a problem of call drop.
problems are of 3 type:
1. call drop: this is quite frequent
2. call non-connection: while a call is being tried, one does not know the status. for as long as 3-5 minutes, there is no indication of a call being connected.
3. SMS does not go through quite frequently, even with multiple attempts, but if restart the phone, it is sent in the first attempt itself.