Samsung M31 Audio Problem

[RyZo]

I just got my phone like 2 days ago. I havent faced any problems or anything (except this). So, if I'm on a call with someone or I'm using Zoom or Google Meet, all the audio coming from the phone sound terrible. like YouTube or Spotify sound really bad. 

I have really good internet and I've tried this with and without headphones. Sometimes the call itself sounds bad and sometimes the call is fine. 

PLEASE FIND A FIX.

[Diablo2212]

speaker is bad yes

[RyZo]

yes the speaker is bad but that's not my biggest problem, the audio from the headphones and music sounds bad when I'm on a call, and if I'm not on a call it sounds perfect

[Diablo2212]

i will try my JBL tune 500 and revert

[RyZo]

thank you so much
tell me what you find

[samsunglover2020]

are you using any third party apps like call recorder??

[RyZo]

no, I'm not using any third party apps (I think)

[RyZo]

do you think I have a defective piece? should I get an exchange? there aren't any problems besides the audio quality being very bad during calls

[ami9611]

Very poor call quality , not able to hear correctly and vice versa.. I suggest not to go for Samsung any of the products

[samsunglover2020 · Accepted solution]

plz check it in safe mode. if issue continues its hardware problem. otherwise the issue of any apps installed. try that