Original topic:

Samsung Galaxy S20 Ultra Software issue

(Topic created on: 09-02-2021 07:07 PM)
Arjunklm
Active Level 3
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Tech Talk
Samsung Galaxy S20 Series Users Report White and Green Display Issues That Get Worse With Time. Iam an victim of samsung new scam . Some of the s20 users have this issue in world wide .. we need New software update to resolve this issue. @samsungmobile .please stop this kind of scams to the users . This will degrade the samsung brand .this issue is disgusting with the samsung mobile.. to all S20 users please don't change your display of your mobile .. this is a scam to buy display screen or to upgrade your mobile to s21 .. This scam really f**king **bleep** ..



Arjunklm
Active Level 3
Tech Talk
After switching off the mobile also, the mobile's display is turned on itself .. it's because of the software issue.. the solution can be updating the software . Frequently the problem is showing . Yesterday morning from 10.30 to 3 pm I can't use my mobile because of the software issue.. white screen + green screen appears. Then when I plugged into the charger after sometime the problem is gone . Then I suddenly backed up and factory restarted my mobile . Then also the problem is still there .. the only thing when I am using the mobile there's is no problem , when stopped using for some minutes then the problem comes.
Astrobeast
Active Level 6
Tech Talk
Do you got the job sheet from the service center ?
Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!    

We apologize for your inconvenience. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,      
Samsung Customer Support   

Arjunklm
Active Level 3
Tech Talk
I tried those settings and factory reseted my mobile eventhough still the problem is there ... today also I find 4 times the same issue .. now the first time hating samsung brand due this problem.. I am buying the premium mobile because there will not be issue for the software and also hardware .. this is the first time I am facing the issue . In some important time I need call or message, with this issue I can't see anything because of the white screen .. my warranty period is over by last month .. what to do
Tech Talk
This is a world wide issue. This issue must be send to a high court in every country and take legal action against Samsung. Surely they are gonna lose millions of customers. Good luck samsung
Astrobeast
Active Level 6
Tech Talk
😄
nandhu2157
Active Level 1
Tech Talk
I have same problem on my s20 ultra
Arjunklm
Active Level 3
Tech Talk
Wait for sometimes automatically it will be ready .
nandhu2157
Active Level 1
Tech Talk
No bro fully blackout my screen
Arjunklm
Active Level 3
Tech Talk
Check in youtube