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Active Level 1
Hi , I'm using Samsung Galaxy M31s Phone performance good but i notice lag in slow motion video recording. When i record the video and play that video, it lags. I reset camera settings and Factory reset also I'm done, Turn off my fingerprint sensor but the problem is been there. 

Next thing is after update my mobile phone was hanging , Ex. While I'm using Browser i download one file then i screen lock my mobile, after phone unlock browser was hangs, once i minimize and open then it will be work, What to do guys? Please help me..........
12 Comments
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Beginner Level 2

I'm also facing this issue

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Active Level 7
turn on the safe mode
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Active Level 1
safe mode also i tried same problem was came
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Beginner Level 2
same issue in safe mode also
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Active Level 7
bro u try the clear cache it's not working backup ur datas and reset ur mobile or wait for next software update
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Beginner Level 2

my m31s hang problem..resolve it

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Dear Samsung Member,

Greetings from Samsung Customer Support!


To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Active Level 1
Factory Reset I'm done but same problem, Till I'm not getting Update from your side, what to do ,pls help us
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Beginner Level 2
Am also facing the same issue.
For the first time I thought it would be a problem with applications but later settings got stuck. Still it happens...
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