Beginner Level 2
My Samsung a30 is not charging with original charger, if i charge m30s with same charger its working, if i charge  with other normal adapter  or other brand fast charger  my phone is charging  wats the issue???
1 Comment
Active Level 6

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please be assured and to resolve "charging issue" kindly follow the given below steps:

1) Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .

2)Reset the device: -Kindly create data backup of your device via SMART switch mobile application or pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support