I wish to inform you that I have purchased a new mobile of samsung galaxy A31 in July 2020 vide
Invoice no. PM-0488 dated 12.7.2020
After 2 months I got a problem in this device of hanging problem and then I went to the service center for its solution.(Service centre bill no. 4310214801
Request date 17.9.2020)
They updated the software in this device and after two hours they told me that mother board of this device is not working and I was really shocked to know about it because in 2 months time, mother board of a Well Known Mobile company, got dead. The other surprising thing is that Service Centre told me that this part is not available with them as well as they are saying that this is not available with Samsung company in stock and will take longer time.
It's a bitter experience for me to buy branded mobile of a big mobile company SAMSUNG, it will give bad impression to my relatives and friends when they will come to know about my experience of such problem in new mobile.
I, therefore, request you to please replace this mobile with a new one and improved version which should not have hanging problem.
Looking forward to hear a positive response from your end.
Dear Samsung Member,
Greetings from Samsung Customer Support!
We appologies for your inconvenience. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
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Samsung Customer Support