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06-04-2020 10:03 AM in
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06-04-2020 10:48 AM (Last edited 06-04-2020 10:48 AM ) in
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06-04-2020 01:05 PM in
Tech TalkYes i downloaded that and pubg worked
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06-05-2020 08:14 AM in
Tech TalkThanks bro
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06-06-2020 02:32 PM in
Tech TalkDear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and to resolve this issue kindly follow the given below steps:
1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support