Original topic:

PUBG won't open after android 10 update

(Topic created on: 06-04-2020 10:03 AM)
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Punisher777
Active Level 1
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Tech Talk
Pubg is not working in my A50 after android 10 update how can i fix??

image

It shows like this when i tried to open the game!
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4 Comments
Punisher777
Active Level 1
Tech Talk
guys download game plugins it'll work after that !
rahul555
Active Level 1
Tech Talk

Yes i downloaded that and pubg worked

Kavishkar1
Beginner Level 3
Tech Talk

Thanks bro 

cs_member10
Expert Level 5
Tech Talk

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve this issue kindly follow the given below steps:

 

1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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