One ui 6.1 problem

[pawan56]

Hey I'm seeing that after updating to 6.1 मत finger print scanner becomes Litl late.  

My model is s23fe. Is any one else facing the same issue?

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue.

Remove your device screen protector and then check the issue.

Make sure you are using a Samsung-approved screen protector. If not then kindly remove your screen guard and check the issue. Samsung cannot guarantee compatibility with third-party products because fingerprint performance may be affected depending on the thickness and structure of protection films or screen protectors.

Clean the fingerprint sensor:
Clean the fingerprint sensor with a soft cloth. Make sure the fingerprint sensor is dry and free from any debris that may cause the sensor to be unable to recognize fingerprints.

Remove fingerprint and set up fingerprint again:

Remove the current fingerprint and set up the fingerprint again. When you touch the sensor to set up your fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.

How to remove Fingerprint: Settings > Biometrics and Security > Fingerprints > Fingerprint1 > Remove > Remove again to confirm.

How to Set up Fingerprint: Settings > Biometrics and Security > Fingerprints > Add Fingerprint > Scan your fingerprint > Place your finger on the sensor, then lift it off when you feel a vibration > Continue >
Reposition your finger each time to capture the edge of your fingerprint > Tap on Done.

Fingerprint added successfully.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[pawan56]

No it's working fine now....I clear cache partition that was mentioned on tarun vats X account ....after that ....my problem is solved ....bt one ui 6.1 is not completely fluid and shutter free... samsung have to fix this. One ui 6 was great...

[goodthings]

Kindly wipe clear catche partition in recovery mode then try to it's again. If you like please accept as a solution it's help to others users also, click 3dots in my reply section and click on accept solution. Thanks.