Original topic:

One Ui 2 update

(Topic created on: 06-19-2020 04:00 PM)
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Akay1100
Active Level 3
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Tech Talk
Device is heating on charging , on using internet , on phone call , and sometime without any reason also  after udating to one ui 2.

Can any body told me ,what should i do 
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4 Comments
shubham3582
Active Level 1
Tech Talk
probably it would some app because of which your phone is heating. Because rather than charging no phone heats if it belongs to a good company
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Akay1100
Active Level 3
Tech Talk
but the heating issue i am facing after udate not before it
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Akay1100
Active Level 3
Tech Talk
and on charging phone is heating unreasonably
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cs-member13
Expert Level 4
Tech Talk

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Overheating" issue please follow the below given steps:

1)Close background running apps.
2)Uninstall the unnecessary apps.

 

Overheating--Follow the link for more details :- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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