Original topic:

One UI - Screenshot Popup placement

(Topic created on: 04-03-2022 11:37 PM)
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Zaundick
Active Level 1
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Tech Talk
On taking a screenshot, there is a popup which appears temporarily at a window position which coincides with the position  of fingerprint scanner. 
This is highly irritating since whenever I take a screenshot and use my navigation button to switch a locked app, that screenshot popup just appears on top of my fingerprint scanner area, overriding the scanning which leads to failed fingerprint verification. Sometimes, gallery gets opened due to this .
Please fix this 

5 Comments
WalkieTechie
Expert Level 4
Tech Talk
Which device do you use? If your model supports Goodlock then you can modify the screenshot pop-up. Give it a try.
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Zaundick
Active Level 1
Tech Talk
I'm using S10+. Never heard of Goodluck ?
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WalkieTechie
Expert Level 4
Tech Talk
Goodlock is a Samsung app which can be used to deeply customize One UI.
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Zaundick
Active Level 1
Tech Talk
Umm doesn't work
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cs_member8
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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