Original topic:

Oh yeah it's heating!! πŸ”₯πŸ”₯πŸ”₯

(Topic created on: 08-09-2024 01:31 PM)
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Coffee_Cat
Active Level 4
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Tech Talk
I'm reaching out to discuss a persistent problem I've been experiencing with my Galaxy Ultra.
It seems to overheat quite easily, even during few clicks and videos. This overheating is not only annoying but also concerning. It affects performance, drains the battery quickly, and raises worries about potential damage to the phone. I've tried various solutions, like closing background apps, adjusting brightness, and disabling features, but the problem persists. I'm not alone in this. Many other Ultra users have reported similar overheating issues on various online forums. Samsung, we need a solution. This overheating issue is not acceptable for a phone at this price point.
5 Comments
goodthings
Expert Level 5
Tech Talk
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution . Thanks.
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Galaxyprime
Active Level 9
Tech Talk
If you have a case On, don't. And when phone overheats you should worry about yourself rather then it's health, It's your tool, or you are phone's tool :(
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Sameer
Active Level 8
Tech Talk
Making few changes can enhance battery life to a greater extent .. 


Making the following changes as shown in the video ...wait for few weeks for the phone to study the usage patterns and you will see an improvement in battery life 


https://youtu.be/DXM7pdW5a-w?si=cXv4W6zVL3JvVBqp 


Also make your phone run 2x faster. 


https://youtu.be/pgNi1Pmua3c?si=HvJhiGglU77saHG9 


A lot of exclusive content coming up so do subscribe to my channel for all future updates

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cs_member10
Expert Level 5
Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, kindly perform the following steps to resolve your issue by the given links.

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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