No reply from support team

[kittu28]

I havent received the update from support team after performing android 10 update. performance issue in note 10 plus seen 

[Samsung_Support6]

 Hi there,

We have received your query but are unable to proceed as the details provided are inadequate. We request you to share whether you are facing issue while updating or after device update in order to assist you accordingly.

Regards,
Team Samsung Members

[kittu28]

I clearly mentioned facing problem after performing android 10 update. the home screen transition is sluggish