Original topic:

Need Help with YouTube on Fold 5

(Topic created on: 05-19-2024 01:55 PM)
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iZac
Active Level 6
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Tech Talk

Im having issues with YouTube, Not able to see comments or make comments on others Videos. Uninstalled & installed the App, 
Also in Storage cleared Cache & Data too few times but nothing seems to fix it, even after Formating still same :( 

Is it just me or others too have this issue- Z Fold 5 
2 Comments
cs_member10
Moderator
Moderator
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Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.
Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.
Note: kindly contact the particular application helpline once, to make sure there is no issue from their end.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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iZac
Active Level 6
Tech Talk
I have already done all of the above & also Format the phone, all this happened after. 6.1 update :(

Spoke with YouTube customer service too & on my Fold 5 Chrone browser YouTube works im able to see comments & reply

This seem some sort of a bug, please do look into it
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