M31 automatically restarts

[girishb]

My Galaxy M31 has restarted twice since its first boot on 7th March. And I can not activate Dolby Atmos and UHQ UPSCALE on it. Any feedbacks?

[Kira255]

for 1st problem
its not a bug and a feature which is turned on by default. just find auto restart setting and turn it off.

for 2nd , dolby and uhq upscaling are only available if headphones or earphones are connected. so were they connected when you tried ?

[manorinfinity]

I have turned off Auto start on the first day. But still it restarted twice and gets stuck on boot screen. I then have to restart it manually by holding power button .... Any feedback on this???

[chinmaycs01]

same issue with my phone also..i think its a bug

[Riyaz3512]

my M31 is restarting automatically while watching videos
Can you please give some suggestion to resolve the issue

[pravinn19]

I am also facing same problem . kindly help

[oldmonk1998]

me having the same problem. please help

[MaliniSubramani]

I'm having the same issue. Can someone please help. 

[girishb]

seems Samsung does not care

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve auto restart issue please follow below given steps:
Go to Settings > General management > Reset > Turn off auto start.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support