Beginner Level 5
Hello guys
I receive a new update on Samsung galaxy on 21 approx 5 days ago. I downloaded it and updated my galaxy M21.
Now I am facing some issues like battery drain heating of phone and a bit increase in charging time.
but a major issue is that camera performance whenever I take a picture or a selfie it goes black it doesn't process the image overall images black everything is black in image.
And I tried many things like clearing the cache and data of camera application. Try rebooting many times but it doesn't work always happen so if you are using this tell me about it and if there is any solution. Then please help me.

image

This is the camera sample.
15 Comments
Active Level 2
alarm check when switch off mobile,
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i can't understand what you want to say, plz explain it briefly
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Active Level 2
set alarm and SWITCH off mobile ,,see alarm ring
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Active Level 6
factory reset device
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Active Level 10

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. We would request you to kindly raise your concern under the Ask Question section from Samsung Member Application with more details, so that we can help you out with this.
Samsung member application > Click on get help > Send feedback > Ask question.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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Expert Level 2
I just noticed this on my relatives M31.
I switched on and off watermark and issue is gone.
Try switching off watermark and take pic.
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Beginner Level 2

Same problem my M21

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I do have the same problem.
Can you help me solve this?
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Beginner Level 3
I do have the same problem.
If you have solved this problem then please help me
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