Original topic:

Latest update caused Camera Quality.

(Topic created on: 01-18-2023 01:22 AM)
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milind3003
Active Level 4
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Tech Talk
The last update of S21 FE 5G made the zoom function unsual in Camera app. The moon zoom of 30X was working like charm when I bought the device but now it's taking blurry images.
I wrote about the issue to Samsung Forum but they replied with automated answer to do the troubleshooting. I request all the S21 FE users to please write down to samsung while highlighting the issue. 
The first image is without update and 2nd image after updating the device.😭😭😭

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6 Comments
Tech Talk
It's new phone sell strategy.
beats25794
Active Level 4
Tech Talk
True......yes after the update 30x zoom does not take clear pictures.....its not even stable.....like earlier....i know then have been doing this.. to sell new phones......no matter how much...you post about these things...they will not consider it.
cs-member11
Moderator
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Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We apologize for the inconvenience you are facing And please follow the easy troubleshooting steps which might help to solve the issue.
Check the physical condition of your camera lens.

1. Broken camera lens.
2. Scratchy camera lens.

Please check there is no laminated or tempered glass pasted on the camera.

Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprint, dirt, and dust from the camera lens.

If the issue has not been resolved then Reset camera settings
Please follow the below steps:

Step1: From the home screen tap on Camera.
Step2: Tap on Settings.
Step3: Scroll up and tap on Reset settings.
Step4: Tap on Reset.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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milind3003
Active Level 4
Tech Talk
Dear Samsung Customer Care,

Please try to admit the issues your policies are causing to your users. It's not always about doing some old fashioned troubleshooting steps to resolve the issue which were aroused due to buggy update. At least take some moments to search about the same topic, as how many of your customers the same issue since the last official update. We are not going to reset the phone in Safe Mode (as your customer care executive asks us to do). First you need to acknowledge that it was due to buggy update and then only you would be able to resolve it in the next one...!!
..
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Hope you would be listening
milind3003
Active Level 4
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Kya ab Apple hi lena padega😭😭😭
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rohit098
Beginner Level 2
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I'm also noticing big difference