Issue in dual app feature

[anuragsoni]

I am using a clone WhatsApp by dual app feature now I found issue in this, Data of it can't save in Gallery as well as in file manager.

I hope Samsung will care their customers and fix that issue on rapidly as customers demand.

#samsung_india

[Green_Grass]

It is because WhatsApp default media location has changed. It was previously on different location. After WhatsApp update, it changed.

[anuragsoni]

Those whatsapp whom had downloaded from the Play Store, their files are showing at me in the gallery as well as in files manager, But I use Dual Messenger Feature is not show me in my Storage and unable to open that file in my cell too. till then It acquired my storage in same manner.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[stuck_cam]

Technical glitch confirmed by samsung!!