Original topic:

I purchase m31 and its hang from the day one i m very disappointed please replc

(Topic created on: 07-02-2020 11:10 PM)
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Samsung_ozl5eW9
Beginner Level 2
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Tech Talk
help me
3 Comments
Samsung_4V6Juqg
Beginner Level 2
Tech Talk
I own m31 too..mine works fine..try factory reset...might help
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Samsung_ozl5eW9
Beginner Level 2
Tech Talk
i Already Factory Reset 2 Times.. But problem as it is..
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cs-member13
Expert Level 4
Tech Talk

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Please perform the below mentioned quick steps to resolve the issue:-

 

1. Stop the background running app (Tap on the left soft key and close all the running apps).


2. Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device care> storage).


3. Clear cache memory of Camera application (Settings>apps> Camera app>storage>clear cache).

 

After performing above steps If the issue still persist kindly send us the screenshot, videos and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application :- Samsung Member Application > click on get help > send feedback > error report, so that we can help you out to solve the issue.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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