So i am showing light after my recent update of my Samsung galaxy m31 i discovered all my data , files, presentations, pics everything is automatically erased from dual messenger WhatsApp
The problem is all files are not being saved in folder of phone's dualapp WhatsApp folder
I hope u had the backup 😔 Also welcome to the club. Yes lately I have seen alot of complaints on whats app. Dual problem specially after this android 11 update.
We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurred.
When I reported this bug of WhatsApp DualApp DualMessenger empty folder, I get this reply from Samsung on 06-Jul-2021:
Greetings from Samsung Customer Support!
This is with reference to your query regarding Samsung device. We understand you are facing issue in Dual WhatsApp and it must be inconvenient for you. Please be assured, we will do our best to resolve your concern.
As per log analysis issue caused in Dual WhatsApp as recently WhatsApp upgraded its version and it changed the file path where all media files are to be saved. Due to this change . Dual messenger doesn't sync saved at new path and so this is causing problem. We need confirmation from WhatsApp team regarding the path they will be using for saving their media files as in some devices we observed that WhatsApp was still using the old path. Samsung is trying to solve the problem quickly by contacting WhatsApp team. If they go with the new concept then we will be needing some time to prepare the fix. Meanwhile, we request you to please bear with us.
In case you require further assistance, please feel free to revert to us.
Thank you for writing to Samsung! We value your relationship with us.
