Original topic:

How to use sim2's internet while on call with sim1

(Topic created on: 05-01-2023 10:15 AM)
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vvnsk
Active Level 5
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Tech Talk
I am using s21fe and I need a workaround to avoid disconnecting internet on sim2 while I was on call on sim1. I have been struggling with this problem. Sometimes i use my phone hotspot for office work and suddenly if I get any call my work gets stopped. 

Is there any way to avoid this issue or if possible can I have any bixby routine to disable sim1 with a single click instead of going all the way into settings and disabling the sim.
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Tech Talk
Go to settings/ connections/ SIM card manager /Turn on Data switching.
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vvnsk
Active Level 5
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But for this to work I should have data balance on sim1 too
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Tech Talk
First tell me what you want to ask.

Do you have data balance in Both of your SIM?
Do you have calling available in Both SIM?
Which SIM you use in slot 1 and 2?


Do you want to use internet on SIM 2 while on call from SIM 1?
Then turn data switching. It requires data available in SIM 2.
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vvnsk
Active Level 5
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I am having data balance only in sim2 which is jio but I get all my calls on sim1 which is bsnl
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And that is the reason you cannot use data while calling from BSNL. BSNL provide 3G/2G services which doesn't support single channel service(Voice over service).


In simple words, BSNL doesn't support voice over services like VoLTE on 4G and VoNR on 5G.
cs-member11
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question/Tap an error report>Send)

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung. 

Warm Regards, 
Samsung Customer Support

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