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06-26-2020 07:10 PM in
Tech TalkAfter using for almost 9 months, my galaxy M30S handset started to get hanged and auto on-off recently, though it has been overheated always. The condition became so worse that I couldn't keep back up. Rushed to nearest service center. After investigating, they informed that the mother board has to be changed. As within warranty period, they promised free service within 7 days. Now they are saying that the necessary parts not available with them, even with the company and I've to wait minimum for another 7 days. Can you imagine "the parts not available with the company !!!" Feel very helpless and hopeless too. What'll happen with me? Shall I get back my mobile ? Actually, how long I've to wait ? Please help me. Thank you.
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06-26-2020 07:36 PM in
Tech Talk- Mark as New
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06-27-2020 10:28 AM in
Tech TalkThanks dear.
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06-26-2020 08:03 PM in
Tech Talk1. Back up all your data.
2. Go to sitting and factory reset.
3. After resetting update to latest software update.
4.After updating open Samsung member app and go to get help.
5.Touch on interactive check.
6. Restore your data and use your phone.
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06-27-2020 10:28 AM in
Tech TalkThank you.
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06-28-2020 10:39 PM in
Tech Talkthis they selling their mobiles with WORST EXYNOS PROCESSORS in india. If you play big games they will hang like any thing . Their service is also WORST.
DEAR FRIENDS,
I HAVE PURCHASED SAMSUNG M30S MOBILE.
THIS MOBILE SIGNAL RECEPTION IS VERY WEEK. CONFIRMLY I WILL BET SAMSUNG TECHNICAL PEOPLE ALSO WITH 100000/_ REGARDING SIGNAL RECEPTION IS WEAKER THAN OTHER MOBILES LIKE XIAOMI, REALME LIKE CHINESE MOBILES. DONT PURCHASE THIS MOBILES . THEY ARE PROVIDING THEIR ' EXYNOS ' WORST PERFORMING PROCESSORS. THIS IS REAL WHAT I AM TELLING . BELOW I HAVE GIVEN SIMPLE EXAMPLE FOR YOU.
FOR SAMSUNG S20 MOBILE , THEY ARE PROVIDING THEIR WORST 'EXYNOS' PROCESSORS IN INDIA , FOR THE SAME MOBILE IN AMERICA THEY ARE PROVIDING BEST SNAPDRAGON 865 PROCEESOR . EVEN THEIR KOREAN PEOPLE ALSO HATED THE SAMSUNG 'EXYNOS' PROCESSOR PERFORMANCE IN ' SAMSUNG S20 ' MOBILE.
AND THEIR SERVICE ALSO VERY WORST. TODAY I VISITED THEIR SERVICE CENTRE TO RECTIFY THE CHARGING PORT PROBLEM , HE TOLD THAT IT WILL TAKE ONE WEEK TO 10 DAYS TO RECTIFY THE PROBLEM . THIS IS A SMALL PROBLEM . I TOLD HIM TAKE THE COMPLAINT , AND GIVE MY MOBILE BACK , AFTER ONE WEEK I WILL COME AND I WILL GIVE THE MOBILE AND RECTIFY THE MOBILE WITH NEW PART . HE REFUSED FOR THE SAME . REGARDING THIS ALSO I CALLED THEIR CUSTOMER CARE , THEY ARE NOT ABLE TO TELL WHERE THE PART AVAILABLE TO THE NEAREST SERVICE CENTRE IN GUNTUR DISTRICT.
OTHER COMPANIES ARE DOING SMALL PROBLEMS WITH IN ONE DAY. BUT SAMSUNG IS TAKING 10 DAYS . THIS MUCH OF WORST THEY ARE DOING SERVICE.
THEY ARE RELEASING NUMBER OF MODELS WITH SAME PROCESSOR 'EXYNOS 9611' BUT NOT MAINTAINING PROPER SPARE PARTS AT THEIR SERVICE CENTERS . THEIR SERVICE CENTER PEOPLE ARE BEHAVING LIKE GAZITTED OFFICERS. FIRST OF ALL THIS IS THE MAIN PROBLEM WITH SAMSUNG.
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06-30-2020 10:48 PM in
Tech TalkDear Samsung Member,
Greetings from Samsung Customer Support!
We apologies for your inconvenience. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support