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Active Level 2
Since march update  in Galaxy note 9, i have noticed screen display problem, emitting greenish colour. But on 02.06.2020, the display suddenly faded to very dim light and emitting greenish colour. Searched google found a temporary solution by blocking the sensors, I was able to see the display by increasing the brightness level to highest. My phone was never repaired, nor damaged or dropped it is as new as out from box. Pls help
7 Comments
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

Check device in Safe Mode.
1. Press and hold the Power key, when Power off icon appears.
2. Press and hold the power off icon.
To exit safe mode just restart your device.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Active Level 2
already done, problem not solved
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Active Level 5
All indian Users of Note 9

Please follow this link to escalate to CEO help desk

https://www.samsung.com/in/support/write-to-our-ceo/
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Active Level 2
already done and my screen was replaced with no cost only I had to pay the tax, thanks to Samsung India.
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Active Level 5
how much tax did you pay ?? And was it really a software or hardware issue. And after replacing the screen is the issue gone
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Active Level 2
3204.00, They said that no software or hardware issue, but the scree needs to be replaced, I replied them since the update the issue has started. Finally they replaced my screen and its working fine
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Active Level 2
since june 23rd
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