Original topic:

Galaxy M30s brightness issue.

(Topic created on: 06-04-2020 06:53 PM)
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Abhi3003
Active Level 4
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Tech Talk
Since the android 10 update I'm facing brightness issue. After reducing the brightness to the lowest level still it's not getting to the level it was before.
Samsung reply to me by saying the new patch update will fix this but that was another lie it's still not fixed after lates patch update.
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cs_member10
Expert Level 5
Tech Talk

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Please be assured and to resolve "brightness" issue please follow the below given steps:
1)adapative brightness - Setting>display>adapative brightness>enable it(do acordingly)
2)dark mode (if available)-setting>display>dark mode>enable it (do accordingly)
3) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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