Galaxy Buds Plus - Right pod is not working

[MGogoi]

Today received the Pods. But when I connect its the battery percentage of left ear bud and case. Always shows right as disconnected. 

I downloaded the update but it is not allowing me to update as left side shows disconnected. Help me with the solution.

[Sachin1720]

Same here.. I just received them today and have same problem with my right pod. It always says disconnected and won't let me update as well.

Any solution helps

[MGogoi]

Awaiting response from Samsung

[Dineshbsnl]

i have also ordered buds Plus but didn't got upto now,
is prolem resolved or not, please advise me otherwise can i cancel my order & get refund in my account back???

[MGogoi]

yes it got resolved after hard reset

[SayMyNamė]

how to hard reset?? please help

[MGogoi]

pls find the pic attached

[karajani]

I did the things based on your screen shot, but still no luck 😢

[MGogoi]

then connect to customer care