Original topic:

Galaxy A50 mobile network (issue since i bought it )

(Topic created on: 04-25-2020 01:18 PM)
154 Views
Mayank2841
Active Level 1
Options
Tech Talk
Samsung galaxy a50 have a series issue on its network i hardware probably as the mobile doesnt gives you good quality of network to you .
I have several friends in my group who also have a50 and faces the same issue.
The fact that i have to know this is whenever i sit with my friends and  happen to use of phones  call it PUBG or other internet surfings, despite of having same sim cards i get very low internet speed or moreover no speed , yes this is when we all have the same cards and evryone is enjoying good internet speed where my galaxy a50 cant retrieve  strong signal strength. 
So this issue faced by all the galaxy a50 holders to whom i know .
3 Comments
Arijitmanna76
Active Level 1
Tech Talk
Yes...Same problem here. It was mainly in low network zoon.
0 Likes
Mayank2841
Active Level 1
Tech Talk
thats really unexpected from samsung to put low quality hardwares for network ...
this makes me not by an samsung product hence forth ...
samsung its not worth it ... comon guys we didnt expect such cheap inputs there.
0 Likes
Samsung_Support3
Moderator
Moderator
Options
Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

Follow the below troubleshooting steps to resolve network issue:-

1. Check device network mode settings
Settings > Connections > Mobile networks > network mode SIM1 or SIM2 > network mode.

2. Check network operator settings
Settings > Connections > Mobile networks > Network operators > Select automatically > OK > Registered on network.
Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode.

3. Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.

 

If issue still persist, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes