Highlighted
Beginner Level 2

Camera is working slow and after rear camera photo capturing,it says Camera failed.My phone Is Galaxy M30S.

4 Comments
Highlighted
Active Level 6
It is a technical error try contacting customer care via ask help on samsung members apk and report the error.
Reply
Loading...
Highlighted
Expert Level 5
u can reset settings by going to camera >settings >reset settings
and simultaneously long press on camera app> force stop
Reply
Loading...
Highlighted
Expert Level 5
Clearing data & cache may help. Also reset settings already mentioned.
Reply
Loading...
Highlighted
Active Level 8

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please be assured and perform following methods to resolve the Camera issue:-


1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data)


2..Reset the Device :- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset :- Settings>General Management>Reset


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

Reply
Loading...