I am writing to you regarding the two flagship mobile phones I am using, the S22 Ultra and S24 Ultra. My passion for Samsung products led me to purchase the Buds 3 Pro as well. However, for the past 10 months, I have been experiencing significant issues with them. Despite multiple visits to your service centers and calls to your call centers, the problem seems to resolve itself by the time I arrive, only to reappear within a couple of days. I feel like I am lying to the service center staff, as the problem is not being resolved. It is frustrating to have to keep visiting when there is no issue.
You are a great help to your customers. I have tried selling this product second-hand, but no one is interested. That is the kind of product you have created. I am very proud to have spent ₹18,000 on this product from your company. It is a great Samsung product. It has been 10 months, and the problem has not been solved. It would be great if at least one service center representative would take it and write a letter stating that it is not working and that I should be given a new one.
The way your service centers and call center supervisors and managers behave is truly remarkable. I now have to think twice before buying any Samsung product. You have taken me from a level where I could buy without hesitation to a level where I have to think before buying. Hats off to you all. Thank you.
