Buds 3pro

[AsraoS24ultra]

I am writing to you regarding the two flagship mobile phones I am using, the S22 Ultra and S24 Ultra. My passion for Samsung products led me to purchase the Buds 3 Pro as well. However, for the past 10 months, I have been experiencing significant issues with them. Despite multiple visits to your service centers and calls to your call centers, the problem seems to resolve itself by the time I arrive, only to reappear within a couple of days. I feel like I am lying to the service center staff, as the problem is not being resolved. It is frustrating to have to keep visiting when there is no issue.

You are a great help to your customers. I have tried selling this product second-hand, but no one is interested. That is the kind of product you have created. I am very proud to have spent ₹18,000 on this product from your company. It is a great Samsung product. It has been 10 months, and the problem has not been solved. It would be great if at least one service center representative would take it and write a letter stating that it is not working and that I should be given a new one.

The way your service centers and call center supervisors and managers behave is truly remarkable. I now have to think twice before buying any Samsung product. You have taken me from a level where I could buy without hesitation to a level where I have to think before buying. Hats off to you all. Thank you.

[7017162942]

Aleem khan

[akashbayyana]

It is issue with case battery

[AsraoS24ultra]

Thank you for responding sir

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We have highlighted your concern to the dedicated team for further discussion on the case. They will contact you as soon as possible. You are our valued customer, and we appreciate your patience in this regard. We assure to provide you with the resolution as per the Samsung guidelines.

Warm Regards,
Samsung Customer Support

[AsraoS24ultra]

"Thank you very much for responding to me, I think this is the second or third time. But there's no use, the work hasn't been done. How many more times and with how many of your engineers will you keep thinking, sir? In the meantime, our product will become obsolete. Don't you remember that 10 months have already passed? I think my product has spent more time in your service center than I have used it – that's the beauty. Despite repeatedly telling you my problem through all means, there's no one to pay attention. Someone called from Chennai, and that was it, it hasn't moved forward since then. If I go and tell them at the service center, my bad luck is that it works perfectly there, which means maybe I don't know how to use it. If that's the case, how come I've been using 2 flagship phones and a premium Buds 2 Pro for almost 3 years? That definitely suggests there's a problem with the product, right? The service center people see this, so I don't understand why there's an issue with your company providing a completely new product. It's not like their own money is being lost, the company is taking responsibility, isn't it? How else can I explain our problems to make you understand?
But one last thing I'm saying is, if there's no problem, no issue, why would we skip our work and take leave from our jobs to keep going around your service center? Please understand that, sir. If you have even a little bit of consideration for your product and your customers, please help. Thank you, sir. 🙏"