Original topic:

Bluetooth pairing issue

(Topic created on: 08-29-2020 08:18 PM)
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car313
Active Level 2
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Tech Talk

I have a Samsung Galaxy tab S4 and recently purchased a Samsung Note 10 Lite. When I tried pairing them, the Tab S4 recognizes the Note 10 Lite as a Realme device. What is going on? Even google recognizes it as a Realme device, when I feed my phone number for password recovery.

4 Comments
Anikroyale
Expert Level 5
Tech Talk
Did you use a Realme device previously?
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car313
Active Level 2
Tech Talk

No. My previous phone was honor 6x. I haven't ever used a realme device. Thank you for responding. I renamed my Note 10 Lite to my name. But I was definitely puzzled very much when my Google account as well as my Tab S4 recognized the Note 10 Lite as realme. For a moment I wondered if the piece was a **bleep**, but as I bought it from a local Samsung dealer, I am reasonably sure this is not the case.

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Samsung_Support3
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Reset app preferences.
Settings > Apps > More option or on three dots at the top right corner of the screen > Reset App Preferences.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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car313
Active Level 2
Tech Talk

Thank you for your kind response. I will try it and then reply whether it helped.

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