Auto Restart, Brand solution

[SrajTech]

Samsung has accepted its fault and providing free motherboard replacement or repair 

My A50s had auto restart issue after updates, service center asked for motherboard change.

Step1: Mail on Samsung CEO DESK, write that, the update has damaged your phone and you want free repair

https://www.samsung.com/in/support/email-the-ceo/

2. The next day you will receive call from them, tell them the same, they will ask you to submit phone at nearest service center 

3. Visit service center and tell them to submit phone and the service head has insisted you to do that and show them the mail received form service head.

Take job sheet from them

4. Follow service head's calls and instructions precisely 

The whole process will take 15 days and you will get the phone repaired free of cost

[SrajTech]

Did the problem solve?

[Ajay_das]

6900 tkn...screen guard not working properly 3 warranty gvn display I need my money.. I will try

[Ajay_das]

6900tkn

[Ajay_das]

M31 customer came to service center restart issue told after update... Kya plan Kiya Samsung ne

[Rajsams7ng]

Is this applicable to M31....my phone is restarting service centre is saying it is board issue

[SrajTech]

Yes, its applicable
Just be adamant and pressurize them for giving free or discounted repair
If its done under 5k then get it done and don't update your phone
It will work properly for years

[srafi4]

I am using samsung M31s from last 1.5 years and it suddenly went off and I reached samsung service center after  2 days got a call that my motherboard is having issue and need to replace and they don't the reason. And I paid the 8k which is half off my mobile cost.

After 2 months another samsung phone F41 1 year old having the same issue and reached the samsung service and no wonder same mother board problems and they don't know the reason and they need to replace the mother board with same 8k charges.

I called the samsung customer care and I raised complaint that every samsung phone having the same motherboard issue who has exynos processor and they don't agree that which is also strange I think samsung is looting customers after buying phone they sent unsupported security patches to old phone and they want to earn from motherboard replacement.

I mailed to the  CEO office lets see what they  respond

[SrajTech]

Force them
Demand discounts on repair

[srafi4]

I tried they said to check with samsung customer care and care inform to post your concerns on samsung community and they will take the feedback and the cost remains the same

[pawarasandip1234567]

Hi