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Active Level 1
M30s , I am facing problem after updating my mobile to Android 10 . Battery drains very frequently and some time mobile goes restart automatically.  Kindly give me the solution for my problem
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Expert Level 5
one ui 2 ki problem hai ek baar factory reset kro
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kk
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after factory reset my problem doesn't solved
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Expert Level 5
bugs bahut sare hain one ui 2 mein sab log problem mein hain iske wajah se
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Active Level 2
I am also facing the same issue
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Expert Level 5
maybe new one ui 2.1 will have fixing about this issue
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Active Level 3

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

We apologizes for the inconvenience caused to you. Kindly follow below mentioned steps to improve battery performance in your device:

- Perform Battery Optimization:- Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage and Memory.

- Kindly turn off the smart features of the device and other connectivity features when not in use.

 

For more steps, kindly visit the link and perform all required troubleshooting steps:- https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue

 

If issue still persist, kindly send us log file through error report section from Samsung Member within 15 minutes of issue occur, this will help us to assist you better. (Samsung member > Get help > Send feedback > Error report > Select the issue).

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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