Gavin00001
Beginner Level 2
samsung advertized if you buy the tab s 7 you will get free samsung buds, ive bought the tab s 7 and done my claim for my samsung buds, i have got a reference number and now its been 20 days and no one can give me answers, ive complained several times to the help desk, they cant even trace my reference... shocking service, i will never buy samsung again 
6 Comments
FlexM
Active Level 6
Sorry about that
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pieterandre
Active Level 1
Well I'm on 9 weeks and still waiting. They take my reference number and name every time, but that is it.
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Caspaas
Beginner Level 2
same with me they advertise when you upgrade before a certain date yo will receive free buds worth R 3000. I have doen that and claimed it but still nothing
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MmRushino
Active Level 3
Even with the samsung pay promotions, they just give you vouchers and I don't know what I'm supposed to do with them. when I ask no one answers
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Ash577t
Active Level 4
Unfortunately I wish you luck on this as you will note this platform is plagued with Samsung's inability to deliver on their promised promotions. I complained on Hellopeter four times before I was even called back. Its not about the promotion for me anymore its about the principle of Samsung's poor customer service and ethics.
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TamyTamz
Active Level 1
Same here best advice keep sending them emails and tweeting them I know it's annoying but I finally got what Samsung owed me
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