Original topic:

issue in the system about smart select feature

(Topic created on: 12-28-2024 06:14 PM)
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Anas657
Beginner Level 4
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Tablets
I am facing an issue with the Smart Select feature on the Samsung Galaxy Tab S9 Plus. When I select an entire page using Smart Select, the preview shows the full range of text and details as expected. However, after saving the selection as an image, the final output appears cropped or with fewer details, as if part of the content is missing. This makes it difficult to capture the full intended selection. Could you assist in resolving this issue? 
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1 Comment
Samsung_specialist
Community Manager
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Tablets

There are several troubleshooting steps you can take to resolve the Smart Select cropping issue on your Samsung Galaxy Tab S9 Plus:

Restart your device: This simple step can often resolve minor software glitches that may be causing the problem.

Check storage space: Insufficient storage space can sometimes lead to unexpected behavior in apps. Make sure you have enough free space on your device.

Check for software updates: An outdated operating system or other system apps can sometimes interfere with Smart Select functionality.
Go to Settings > Software update.
Download and install any available updates.

If the problem persists after trying these steps, please send us an Error Report by following the steps below:

1. Launch Samsung Members app.

2. Tap on Support, Scroll down the screen and select Error Reports (feedback).

3. Choose a Category below.

4. Make Sure That Send System Log Data is selected to help resolve your questions quickly and describe your problem in detail.

5. Change the Frequency to Whichever You Prefer.

6. You Will Get a Response Notification Shortly from Samsung.

To ensure that your logs accurately reflect the issue you're experiencing, please submit your report within 5 minutes of encountering the problem. Our engineers will then investigate and provide you with a solution via the Members app.