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05-03-2020 11:06 AM in
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05-08-2020 02:28 PM in
TabletsDear Samsung Member,
Greetings from Samsung Customer Support!
You may need to try clearing the app cache and data within your Settings to resolve this issue:
>>>Launch your settings>apps>crashing app>storage>touch clear cache &clear data.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support