Weird tab s10 issues

[navjot11]

This happens when you play the videos in picture in picture mode and pull down the notification bar. I checke on another tab s10. It exists on all the tablets. Please samsung fix this issue

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[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Clear app cache through Device care:
→ Settings > Device care > Storage > CLEAN NOW.

● The clear cache memory of a particular application:
→ Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

[navjot11]

Your reply is least helpful. It is a common framed reply that may work for most use cases, but it seems you haven't clearly understood the issue.

[Grizzlygoon]

I tried it on my s10 ultra tablet, didn't show the same behavior, I tried it with youtube picture in picture mode,

[navjot11]

Can you please try netflix or Amazon prime?

[Grizzlygoon]

It actually happened on prime for me, just once in maybe 20 attempts, strange that the notification bar froze and it happened, let's report the bug so that it's fixed

[navjot11]

Yes.

[navjot11]

Only on youtube this does not hapoen