Original topic:

Tab s10 ultra issues

(Topic created on: 10-22-2024 07:07 AM)
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navjot11
Active Level 4
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Tablets
1. While playing the OTT such as netflix and amazon prime in floating mode (minimized) tablet stutters very badly. So badly that sometimes screen goes off specially if the floating window is on the right lower edge corner while pulling the notifications down.

2. In dex mode the windows cannot be resized using two finger gesture which was available on samsung tablets before android 6.1.1 update. 

Please fix these issues
 These are very serious.
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cs_member10
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Tablets

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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