Original topic:

Storage keeps decreasing?

(Topic created on: 03-29-2022 11:34 AM)
395 Views
Akif01
Active Level 1
Options
Tablets
Hello fellow Samsung members,
I have been facing an unusual problem for a long time. Basically, my storage keeps decreasing on its own. For example, if I have 16 gb left out of 32 gb, next day for some reason it shows 16.2, then 16.3,16.4 and keeps increasing like this. Then it stops around 20 or 22 gb and stays there like it should be.
Cache cannot alone do this so I don't get why this happens. I even factory reseted my device but it didn't do anything! Anyone else ever faced this problem or knows why this happens and how to fix this?
10 Comments
cs_member8
Moderator
Moderator
Options
Tablets

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.
   
Warm Regards,
Samsung Customer Support