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Original topic:

Software issue with Tab

(Topic created on: 07-05-2021 09:56 AM)
159 Views
StanMan14
Beginner Level 2
Options
Tablets

Hi there.

I have an old tablet which is a Samsung Galaxy Tab e (SM-T561) that I have been using from late 2017 till 2020.  

My issue is that there is a problem with the software being that the tablet randomly flashes a full screen blank colour (and sometimes plays a distorted sound)a black line appears and then tries to restart and the same thing repeatedly happens. (Another scenario is that after formatting my tablet and trying to enter my details eg typing then the tablet freezes while repeatedly playing the typing sound and the restarts.)

Another thing is that this especially happens when I try to put in my gmail account.

I have tried to format the tablet but the problem has still persisted.

Help would be deeply appreciated.

2 Comments
knowledge_m
Active Level 5
Tablets
Your tablet is too old bro just buy a new one 😐
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Maps_sam07
Moderator
Moderator
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Tablets

Hi StanMan14

Your device may need to booked in for a Software reload. Please go to the below link to locate the closest Authorized Service Center to you.

https://www.samsung.com/za/support/service-centre/

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