Original topic:

Samsung S6 lite - Restart Issue

(Topic created on: 02-05-2024 02:45 PM)
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Members_2R880HC
Beginner Level 2
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Tablets

Dear Team

After installing new update my Tab is keep on restarting. Kindly suggest how to resolve the issue.

Regards

Poornima V

4 Comments
Liaqat
Active Level 3
Tablets
Steps
1. Reset it.
2. Don't login previous gmails, create new one and enjoy
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goodthings
Expert Level 5
Tablets
Please reset factory data with backup then try to it's again. Thanks.
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goodthings
Expert Level 5
Tablets
Your's most welcome to here.
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cs_member10
Moderator
Moderator
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Tablets

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Kindly use a genuine Samsung charger.
We always recommend using a genuine Samsung charger for charging your device.

There are two methods to disable the auto restart function
1- Tap on Settings> General management>Reset > Disable Auto restart (if enabled)> Auto restart disabled.
2- Tap on Settings> Battery and device care> Three dots> Automation> Auto restart at set times if enabled.

If you are facing this issue after installing any new application then uninstall that application.
Tap on Settings> Apps > desired app> Uninstall> Ok.

Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

Reset settings: Tap on Settings>General Management> Reset and then tap on Reset settings.

You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still persists, Kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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